Service & information
Frequently asked questions
Clear answers to common questions. If your question is not covered, include the product link or order number when you contact us.
Design, material and size
Which products can I choose?
Canvas prints are currently available in the sizes shown on each product page. You can add a floating frame if it is offered for that configuration.
How can I find a similar design?
Use “Find similar designs” on a product card. The selection is based on that design; available filters help you narrow the results.
How do I check the right size?
Measure your wall and try a paper template in the chosen dimensions. Available widths and heights appear in the size selection. See quality & materials for more advice.
Your own photos
Can I use my own photo?
Yes, through From your own photo. Check the crop and available sizes in the preview.
Which files can I upload?
The upload control lists supported formats and limits. Use only images you have the necessary rights to print, and check their quality in the preview.
Your bag and ordering
Where can I change the quantity?
On a design’s product page, “Add to bag” adds one artwork in your chosen configuration. You can then change the quantity in the bag.
Where do I enter a discount code?
In the bag. The code is validated there; only an accepted code changes the displayed totals.
Can I complete a new order here?
We are not currently accepting new orders on this website. You can prepare and review your selection in the bag. Contact us about an existing order.
Which payment methods are available?
The payment method available for your order is shown before a binding checkout. Check the payment terms for your particular selection there.
Your account, wishlist and language
What does My account show?
After signing in, you can view your available orders and edit your details. You may need to verify your email address before earlier orders can be shown.
Where are my saved designs?
Use the heart on a product card or product page to save a design. Open the wishlist in the header to view the list; signing in can associate your selection with your account.
How do I change language or country?
Use the controls in the footer. Language and delivery country are separate; changing language does not enable more delivery countries or currencies.
Delivery and problems with an artwork
Where can I find delivery costs and information?
See shipping & delivery. The terms for the specific delivery address and order apply; we do not promise a universal delivery time here.
What should I do about a damaged or incorrect print?
Describe the problem and include your order number. Keep any photos available. Photos and original packaging are not conditions of your statutory rights concerning defects.
Are all prints made to order excluded from withdrawal?
No. Making an item to order or choosing an offered standard size does not automatically exclude withdrawal. See withdrawal & returns for the distinction between standard and genuinely personalised products.
Need a hand?
Tell us what you need using our contact form. Include the product link for an artwork question or your order number for an existing order.